Last Updated: March 31, 2025

Thank you for choosing AI Psychologist (the “Website”), accessible at aipsychologist.co. We strive to provide valuable AI-driven psychological insights and support through our services (the “Services”). This Refund Policy outlines the terms under which refunds may be issued for purchases made through the Website.

1. General Refund Policy

We want you to be satisfied with your experience on AI Psychologist. Refunds are evaluated on a case-by-case basis and may be offered under certain conditions as outlined below. All refund requests must be submitted in writing to info@aipsychologist.co.

2. Digital Services

The Services provided by AI Psychologist are digital in nature (e.g., AI-generated insights, self-help resources, or subscription-based access). Due to the instantaneous delivery and intangible nature of these Services:

  • Non-Refundable: Purchases of digital Services are generally non-refundable unless otherwise specified at the time of purchase or required by applicable law.
  • Exceptions: Refunds may be considered if:
    • The Service is not delivered as described (e.g., technical issues prevent access).
    • There is a clear error in billing or payment processing.

3. Subscription Services (If Applicable)

If the Website offers subscription-based access to premium features:

  • Cancellation: You may cancel your subscription at any time via your account settings or by contacting us at info@aipsychologist.co. Cancellation will take effect at the end of the current billing cycle, and no further charges will be applied.
  • No Pro-Rated Refunds: Refunds will not be issued for partial or unused portions of a subscription period unless required by law.

4. Free Trials (If Applicable)

If a free trial is offered:

  • No Charge During Trial: You will not be charged during the free trial period. If you do not cancel before the trial ends, your subscription will begin, and payment will be processed as per the subscription terms.
  • Cancellation: You may cancel during the trial period without charge by following the instructions provided at signup.

5. Technical Issues

If you experience technical difficulties that prevent you from accessing the Services:

  • Please contact us at info@aipsychologist.co with details of the issue.
  • If we determine the problem is due to an error on our part and cannot be resolved within a reasonable timeframe, we may offer a refund or account credit at our discretion.

6. Refund Process

  • Request Submission: To request a refund, email us at info@aipsychologist.co with your name, purchase details (e.g., order number, date of purchase), and a brief explanation of your request.
  • Review Period: We will review your request and respond within 7 business days.
  • Method of Refund: Approved refunds will be issued to the original payment method unless otherwise agreed.

7. Non-Refundable Circumstances

Refunds will not be provided for:

  • Dissatisfaction with the AI’s responses or insights, as these are generated based on algorithms and user input, not human expertise.
  • Changes of mind after using the Services.
  • Failure to cancel a subscription before the renewal date.

8. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you reside in a jurisdiction where laws grant additional refund rights (e.g., a cooling-off period), we will comply with those requirements.

9. Contact Us

For questions about this Refund Policy or to submit a refund request, please reach out to info@aipsychologist.co.